FAQs
- What do we sell? Where do we get it from?
- What is our return policy?
- What is the pick up procedure?
You will receive an email, usually within 48 hours of purchase, when your order is ready for pickup.
Our in-store shopping and pickup hours are:
Friday: 10AM-2PM
Saturday: 10AM-2PM
Sunday: 10AM-2PM
Monday: 4PM-7PM
You will want to come to the BACKDOOR, and TEXT us at (317)643-0116 with your last name and order number. Once it is your turn we will pull your order to the garage door, will allow you to inspect your items, and then allow you to load your items. Please be aware that we do not help with the loading process, so please be prepared to load and with the correct sized vehicle for your order.
***PLEASE BE PREPARED TO LOAD YOUR OWN ITEMS.***
- Why do you need to inspect at pickup? What does that entail?
- What are Weekly Treasure Steals?
- When do we get new items, and how do you know when to check for them?
- Are all items assembled?
- How do you enter a discount code at checkout?
- Do we offer shipping/delivery?
As of May 2023 we have begun shipping around the US! We have a variety of items available for free shipping, as well as items we currently have in store that can be shipped. We are working on setting up a local delivery process at this time, but feel free to reach out if accommodations are needed!
- Can we refund something that was shipped to us if we don’t like it?
We do allow returns on shipping items, since a physical warehouse inspection was not possible to be made by customer. However, Treasury Homewares does not cover the cost of the return, and the return shipping cost must be paid in full by the customer. Also, the item must be returned in the same condition as when it left our warehouses and must be packaged correctly and effectively. A refund will still be granted for the item being returned to us once it has been returned to our warehouse located in Indianapolis, IN.
- What does “unknown” mean on color or dimensions and how can I find out what it is?
- Where are you located? What are your hours?
- How do I know if you have more than one of an item?
- Do we negotiate?
- Why does it say an item is sold out after I add it to my cart?
This occurs when you have the item in your cart and we only have 1 of the item. You will need to open a new page and try again or go to your shopping cart in the top right hand corner of the page that way you can proceed with your order. However, when a new truck drops, the website can be somewhat competitive, and an item we only have one of may sell out while you are still shopping.
- If you purchase something and then Treasury Homewares has a sale, can you return your items and then take advantage of the sale? Or can you get a refund for the difference in the price you paid and the price it was on sale for?
Since we have sales on different collections frequently we are unable to offer a refund of any kind on the items you purchased before the sale. Since we generally only have one of each item, the advantage to purchasing early is that you ensure that the item is yours!
Looking for something else?
https://linktr.ee/thetreasurenest