FAQs

  • What do we sell? Where do we get it from ? 
We sell brand name e-commerce non deliverables and returns from home goods and furniture stores. 
  • What is our return policy? 
Please inspect each item fully before completing a store pickup. All sales final once buyer takes possession of item. If your item was not as described or is damaged DO NOT TAKE THE ITEM WITH YOU. We will likely initiate a return at pick up. Once you take the item with you ALL SALES ARE FINAL. We do not accept returns, offer refunds or store credit once the item leaves the warehouse. 
  • What is the pick up procedure? 

Your order will be ready for pickup at our next available open day after your purchase is placed. The available pick up days and times are; Friday, Saturday, and Sunday from 10:00 am to 2:00 pm, and Monday from 4:00 pm to 7:00 pm. You can come anytime during our hours of operation, and you will want to come to the BACKDOOR, and TEXT us at (317)643-0116 with your last name and order number. Please stay in your car until it is your turn. Once it is your turn we will pull your order to the garage door, will allow you to inspect your items, and then you can load your items. PLEASE BE PREPARED TO LOAD YOUR OWN ITEMS. 

  • Why do I need to inspect at pickup? What does this entail? 
All customers are encouraged to fully inspect their items upon pickup whether they are boxed or assembled. If an item is in a box we HAVE NOT seen or inspected that item and it is exactly how we received it. Since our products are non deliverables/returns some things to check for upon pickup include but are not limited to; damage to item, hardware, missing pieces, checking for the correct color, etc. If the item is not as expected we WILL REFUND at pickup.
  • What are Weekly Treasure Steals?
We update this collection with items that are up to 75% off OUR original prices. The discount is shown in our listed price and marked with 🎈Weekly Treasure Steals🎈 on the title. 
    • When do you get new items/how do I know when to check for them? 
    We typically get new items weekly. We do our best to update the website on Monday evenings with new items. The best way to stay up to date on new items is to sign up for our emails, check the website regularly, and like us on Facebook/Instagram. 
      • Facebook/Instagram
      We post lots of in-store pictures, videos, live videos, specials, when new trucks are arriving, give-a-ways and MORE on both Facebook and Instagram, so be sure to follow us on both! 
        • Are all items assembled? 
        No. We do sell items in their original packing (requiring assembly) as well as assembled items. We do our best to add live photos of assembled items on the website if it has been assembled. If an item only has professional stock photos that indicates it is likely still in a box. We have found that our customers like the ease of transporting their purchases in the box when they purchase online, rather than have us assemble it for them if we haven't already. We do not assemble upon request. If you have a question whether or not something is assembled feel free to reach out to us hello@thetreasurenest.com 
          • How to enter a discount code at check out? 
          To enter a discount code at checkout please be sure you are only trying to apply one (1) discount first. You will just need to type the appropriate discount code into the “enter discount code/gift card” box during the checkout process. If there is an automatic discount you will automatically see that discount once you add the item to your cart. 
          • Do we offer shipping/delivery? 
          At this time we do not offer shipping or delivery. We work off of in-store pickups only. We do ask that customers pick up any purchases within 7 days of purchase. 
            • What does “unknown” mean on color or dimensions and how can I find out what it is? 
            There are some items that we do not know the color or dimensions of ahead of time. These items have UNKNOWN or N/A under color/dimension. We do our best to get to these items in order to update the website with the correct information. If you are interested in a specific item that has UNKNOWN listed please email us at hello@thetreasurenest.com
              • Where are you located? What are your hours? 
              Our address is 5119 East 65th St Indianapolis, IN 46220. Our hours are Friday, Saturday, and Sunday from 10:00 am to 2:00 pm, and Monday from 4:00 pm to 7:00 pm.
                • How do I know if you have more than one of an item? 
                We do our best to list - 2 available, 3 available, etc. in the title of the item if we have more than one of an item. If it does not list that then we just have 1 of that item available. If something is a set of 2, 3, etc. it will also list that in the title of the item. 
                  • Do we negotiate? 
                  We always price our items around 50% off retail price. For that reason we do NOT negotiate prices. 
                    • Why does it say an item is sold out after I add it to my cart? 

                    This occurs when you have the item in your cart and we only have 1 of the item. You will need to open a new page and try again or go to your shopping cart in the top right hand corner of the page that way you can proceed with your order.

                    • If I purchase something and then The Treasure Nest has a sale, can I return my items and then take advantage of the sale? Or can I get a refund for the difference in the price I paid and the price it was on sale for? 
                    Since we have sales on different collections frequently we are unable to offer a refund of any kind on the items you purchased before the sale. Since we generally only have one of each item the advantage to purchasing early is that you ensure the item is yours!