INSPECTION AT PICKUP:
All customers are encouraged to fully inspect their item(s) upon pickup. If an item is in box we HAVE NOT seen or inspected that item and it is exactly how we received it. Since our products are non-deliverables/returns some things to check for upon pickup include but are not limited to; damage to item, hardware, missing pieces, coloration, etc. If you are not completely satisfied with your item(s), you can return them for a full refund on the spot.
ALL SALES ARE FINAL AFTER PICKUP:
Once an item leaves our property we will not accept returns, nor will we issue refunds of any kind.
ITEM PICK UP:
Items paid in full may be held at the store for up 7 days after we send you an email or text that your order is ready for pickup. If item(s) are not picked up within those 7 days, a $25.00 per day storage fee will be charged for each day after the hold time expires. If items have not been picked up after fourteen (14) days, the item(s) will be restocked and all monies paid will be forfeited by the customer. Please communicate with us if you have any issues picking up on time, as we are likely able to accommodate.
You will receive an email, usually within 48 hours of purchase, when your order is ready for pickup.
Our in-store shopping and pickup hours are:
You will want to come to the BACKDOOR, and TEXT us at (317)643-0116 with your last name and order number. Once it is your turn we will pull your order to the garage door, will allow you to inspect your items, and then allow you to load your items. We do not load items, so please be prepared to load items and have the correct sized vehicle to fit your order.
***PLEASE BE PREPARED TO LOAD YOUR OWN ITEMS.***